Protecting Your Solo Arena Account
Your Account Security is Our Priority
Your Solo Arena account contains valuable information about your athletic career. Here are essential practices to keep it secure.
Password Security
Create a Strong Password
- Length: At least 12 characters (the longer, the better)
- Complexity: Mix uppercase, lowercase, numbers, and symbols
- Uniqueness: Don't reuse passwords from other accounts
- Avoid: Personal information (birthdate, names, addresses)
- Avoid: Common words or patterns (123456, qwerty)
Password Management
- Use a password manager (LastPass, 1Password, Bitwarden)
- Change password every 90 days
- Never share your password with anyone
- Don't write passwords down or store in email
- Don't use the same password for multiple accounts
Two-Factor Authentication (2FA)
Enable 2FA Now
Steps to enable:
- Go to Settings → Security
- Click "Enable Two-Factor Authentication"
- Choose authentication method (authenticator app recommended)
- Scan QR code with authenticator app
- Enter the 6-digit code to confirm
- Save backup codes in secure location
Authentication Methods
- Authenticator App (Most Secure): Google Authenticator, Authy, Microsoft Authenticator
- SMS/Text Message: Less secure but better than nothing
- Email: Available as backup option
Keep Backup Codes Safe
- Screenshot or print your backup codes
- Store in a secure location (safe, password manager)
- Use only if you lose access to authenticator
- Generate new codes periodically
Email Account Security
Protect Your Email
Your email is the key to your Solo Arena account:
- Use a strong, unique password for email
- Enable 2FA on your email account
- Check account recovery options are current
- Review connected apps/devices periodically
- Set up email alerts for account access
Email Privacy
- Don't share your email publicly
- Be cautious about email phishing attempts
- Verify sender before clicking links
- Never enter credentials in email links
- Report suspicious emails to support
Recognizing and Avoiding Phishing
Phishing Red Flags
- Unexpected emails asking for account details
- Urgent language ("Act now!" or "Verify immediately")
- Suspicious sender addresses
- Misspelled links or domain names
- Requests to confirm passwords or 2FA codes
- Links to verify account or update payment
How to Avoid Phishing
- Always go directly to soloarena.com (don't click email links)
- Check sender email address carefully
- Hover over links to see actual URL
- Never enter credentials in unsecured forms
- Contact support directly if suspicious
- Report phishing attempts to security@soloarena.com
Device Security
Keep Devices Secure
- Install latest security updates for OS and apps
- Use antivirus/antimalware software
- Keep browser updated
- Disable automatic password saving in browsers
- Use a firewall
Public Device Safety
- Never log in on public or shared computers
- If you must, use private/incognito browser
- Always log out when finished
- Clear browsing history
- Don't save passwords on public devices
Public WiFi Security
Risks of Public WiFi
- Unencrypted networks can be monitored
- Hackers can intercept your data
- Malicious networks designed to trap you
- Man-in-the-middle attacks possible
Protect Yourself
- Use a VPN (Virtual Private Network)
- Avoid logging into sensitive accounts
- Disable file sharing on your device
- Turn off auto-connect to WiFi
- Use cellular data when possible
- Wait for secure connection before logging in
Account Activity Monitoring
Review Your Activity
Regularly check for unauthorized access:
- Go to Settings → Security → Account Activity
- Review recent login locations and devices
- Look for unfamiliar devices or locations
- Check connected apps and permissions
- Review active sessions
Sign Out Remote Sessions
- Click "Sign Out All Other Sessions" to log out everywhere
- Sign back in only on trusted devices
- Remove old devices you no longer use
- Do this if you suspect compromise
If Your Account is Compromised
Immediate Actions
- Change Password: Immediately change your password
- Review Activity: Check for unauthorized changes
- Enable 2FA: Enable if not already active
- Log Out Sessions: Sign out all other sessions
- Contact Support: Email security@soloarena.com with details
What Solo Arena Does
- Investigates unauthorized access
- Resets your account if necessary
- Monitors for further suspicious activity
- Notifies you of findings
- Helps recover any compromised data
Privacy Settings Review
Monthly Security Checklist
- Review privacy settings are correct
- Check who can see your data
- Verify message permissions
- Review connected apps/integrations
- Check data sharing consent status
- Verify contact information is current
Security for Different Account Types
Athletes
- Protect ADI information carefully
- Be cautious with scout communication
- Don't share personal details with strangers
- Verify scout/sponsor legitimacy
- Keep payment info secure
Coaches
- Protect player data you manage
- Don't share team information broadly
- Secure credentials for team accounts
- Monitor coaching assistant access
- Regular password rotation
Arena Hosts
- Protect financial information
- Secure event management access
- Limit staff account permissions
- Monitor revenue dashboard access
- Regularly audit account activity
Scouts/Institutions
- Protect recruitment data
- Secure institutional credentials
- Use strong API keys if applicable
- Limit data access by staff role
- Audit institutional account activity
Getting Help
Security Concerns:
- Email: security@soloarena.com
- Use the in-app "Report Security Issue" form
- Response within 24 hours
- Confidential handling of all reports
Account Access Issues:
- Email: support@soloarena.com
- Use "Can't Log In" recovery tool
- Verify identity with recovery questions
- Account restored within 24-48 hours
Bottom Line
Account security is a shared responsibility:
- Solo Arena: Provides security infrastructure and monitoring
- You: Implement best practices and stay vigilant
By following these practices, you significantly reduce the risk of account compromise and protect your valuable athletic data and career information.
